Technical Support

Updated September 18, 2026 · Questions and feedback are welcome.

Frequently asked questions

Where can I download Cocoon?

Windows, macOS, and Android installers are available on the official download page. iOS and iPadOS are not yet publicly released; public download links will follow launch. Beta versions require a valid invitation. See the download page and official announcements for current availability.

Which platforms does Cocoon support?

Cocoon is designed for iPhone, iPad, Android, Windows, and macOS. Release timing and features may vary by platform. Computer collaboration requires an available desktop device or tools. See Help Center.

Is my data safe, and can I delete it?

Data is encrypted in transit and protected by server access controls. We do not sell personal information. Delete your account directly in Me → Account → Delete account, or request deletion by email. See Privacy and account deletion and Privacy Policy.

Will Apple keep renewing after I delete my account?

Deleting a Cocoon account does not cancel an Apple subscription with automatic renewal enabled. Go to Manage Apple subscriptions to cancel. You can delete your account immediately without waiting for expiry. One-time capacity resets do not renew and require no cancellation.

Why does it say my Apple ID subscription is linked to another Cocoon account?

The subscription is bound to the Cocoon account used for the original purchase. Switching accounts can trigger this message when subscribing or restoring. Sign out and use the original account; subscriptions cannot be transferred. See Subscription and account linking.

What if a purchased capacity reset has not taken effect?

Check the payment result and your currently signed-in Cocoon account, then refresh Allowance usage. If it persists, use Me → Help and about → Feedback or email us the product name, purchase time, and order receipt. Do not send passwords or SMS codes. For Apple purchase refunds, visit Report a Problem with Apple.

How do I manage camera, microphone, and notification permissions?

Use your phone's system settings. Compatible app versions also link there from Me → Devices and capabilities → System permission settings. Disabling these permissions does not affect text chat. Location recommendations can be disabled separately in the app. For data use and registration consent details, see Privacy Policy.

How do I report a bug?

Use Me → Help and about → Feedback or email us. Describe the steps, expected result, and actual result. Track submitted app feedback under My feedback.