Terms of Service
These terms cover account use, paid services, and leaving the service. For personal information and third-party AI processing, also read the Privacy Policy. For questions, contact support@hicocoon.com.
Welcome to Cocoon (“the Product”). Please read and understand these terms before use. Personal-information processing and system permissions follow their respective notice and authorization flows. Reading these terms does not replace any authorization requiring your active confirmation.
1. Service description
Cocoon is a personal AI app offering conversation, memory, reminders, and personal knowledge management. Features may evolve and change.
Features may differ by platform, version, and membership. Current downloadable versions are listed on the official download page and official release channels. Features requiring desktop devices or third-party tools require the corresponding setup.
2. Accounts and security
You are responsible for activity under your account and for protecting your sign-in credentials. Contact us promptly if you discover unauthorized use.
3. User conduct
You agree to comply with applicable laws and regulations, not create, store, or distribute unlawful content through the Product, and not endanger network security or the lawful rights of others.
4. Content and intellectual property
- You own the content you create and save in the Product.
- We own intellectual property in the Product's software, interface design, brand marks, and related materials.
5. AI-generated content
Replies are generated by AI and may be inaccurate or incomplete. They are for reference and do not constitute medical, legal, investment, or other professional advice. Consult a qualified professional for important decisions.
6. Paid services
- Purchase information: Prices, currencies, billing periods, benefits, and usage limits are those confirmed on the pre-purchase page and payment channel. Memberships have usage limits and do not promise unlimited use.
- Automatically renewing memberships: Apple subscriptions renew under their subscription rules until you cancel. You can use Manage Apple subscriptions. For other channels, renewal follows the rules explicitly disclosed before purchase.
- One-time capacity resets: When eligible, you can purchase one reset. After payment verification, current usage is reduced by the selected proportion of the relevant window's total capacity, down to zero, without changing its automatic reset time. Five-hour resets do not add weekly allowance; later use still counts weekly. Weekly resets do not change five-hour usage. Each purchase performs one reset; another reset requires another purchase. Resets create no accumulating stored balance and do not renew automatically.
- Purchase issues and refunds: For missing benefits, duplicate charges, or refunds, follow the purchase channel's process. We can assist with investigation. Apple purchases may be submitted to Apple for refund review, with the outcome determined by Apple.
7. Service changes and termination
We may change, interrupt, or terminate services for business reasons. For significant changes involving your data, we will provide appropriate advance notice and preserve a way to export or delete it.
You may leave the service through Me → Account → Delete account. Deletion irreversibly clears associated personal data in the app, including but not limited to profile information, conversations, uploads, memories, Knowledge Base and project content, tasks, notes, lessons, membership benefits, and remaining allowance. See the Privacy Policy.
Deleting your account does not cancel Apple subscription renewal.If automatic renewal remains enabled, cancel it in Apple subscription settings first. You may delete your account immediately without waiting for expiry. One-time reset products require no cancellation.
8. Disclaimer and limitation of liability
To the extent permitted by law, we are not liable for losses caused by force majeure, third parties, or circumstances not attributable to our fault.
9. Updates to these terms
We will publish new versions on this page and update the date. Changes affecting important rights will receive additional notice. Where renewed consent is required, we will notify you and obtain it as required.
10. Contact us
Operated by Shenzhen Airuike E-commerce Co., Ltd. (深圳市埃瑞克电子商务有限公司). Email: support@hicocoon.com